At VeraLuxe PK, we understand that customer satisfaction is paramount in the skincare industry. To ensure our customers feel confident in their purchases, we have established a comprehensive refund and exchange policy that reflects our commitment to quality and service.
Our policy provides a 14-day money-back guarantee on all products. This means that if you are not completely satisfied with your purchase, you have the right to request a refund within 14 days of receiving your order. This policy is designed to give customers peace of mind, allowing them to try our products without the risk of financial loss.
In addition to the money-back guarantee, we also offer a 14-day return and exchange policy. If you receive a product that does not meet your expectations or if you wish to exchange it for another item, you can initiate a return or exchange within 14 days of the delivery date. This flexibility allows customers to find the right products that suit their individual skincare needs.
To qualify for a refund or exchange, products must be returned in their original condition, unopened and unused. This ensures that the integrity of the product is maintained, allowing us to uphold our quality standards. Customers are advised to retain their purchase receipts and any packaging materials, as these may be required for processing returns or exchanges.
It is important to note that shipping costs are non-refundable, and customers are responsible for the return shipping fees unless the product was received in error or was defective. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
In summary, VeraLuxe PK's refund and exchange policy is designed to provide customers with a risk-free shopping experience. With a 14-day money-back guarantee and a 14-day return and exchange policy, customers can explore our curated selection of high-quality skincare products with confidence. We are dedicated to ensuring that every customer finds the right products for their skincare regimen, contributing to their overall satisfaction and well-being.
